Skylink Voyages Inc recognizes the importance of your right to privacy and we will continue our commitment to safeguarding your personal information. Our policy is governed by the federally legislated Personal Information Protection and Electronic Documents Act will aid us in formally protecting your interests.
Collection of personal information
Skylink Voyages Inc collects personal information only for the following purposes:
- To identify, contact and provide purchased service to customers
- To establish and maintain responsible commercial relations with our customers and to provide ongoing service and offers
- To address special customer needs
- To manage and develop Skylink Voyages Inc's business and operations
- To meet legal and regulatory requirements
Skylink Voyages Inc's policy will apply to and protect all personal information collected used or disclosed by Skylink Voyages Inc when an customer:
- Makes an inquiry or travel reservation by telephone or through our website
- Registers or provides information by email or through the internet
- Inquires about customers services
- Enters contests and sweepstakes
- Makes additional requests for services
- Applies payment to an existing travel reservation
- Issues a complaint regarding customers services
- Signs a contract or other form of authorization
You can choose not to provide information to us, but in general some information about you is required in order for you to book travel; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.
Display of tailored advertising/Your choices
Data collected by business partners and ad networks to serve you with relevant advertising. The advertisements you see on this website are served by us or by our service providers. But we also allow third parties to collect information about the online activities of users of our website through cookies and other technologies. We do not share with them any personal information about you, nor do we permit these third parties to collect personal information about you (such as email address or other contact information) on our site. These third parties include (1) business partners, who collect information when you view or interact with one of their advertisements on our sites; and (2) advertising networks, which collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your apparent interests.
Skylink's privacy principles are as follows:
There are ten principles, which form the basis of Skylink Voyages’s policy. These principles are interrelated and Skylink shall adhere to them as a whole. As permitted by the Personal Information Protection and Electronic Documents Act, and its regulations, the interpretation of Skylink voyages’s policy may be tailored to reflect personal information issues specific to Skylink voyages Inc.
Principle 1 - Accountability
Skylink Voyages is responsible for personal information under its control. And has designated its Director - End User Integration as responsible for ensuring the company's compliance with the following principles
Principle 3 - Obtaining Consent for Collection, Use or Disclosure of Personal Information
The knowledge and consent of a customer is required for the collection, use, or disclosure of personal information, except where inappropriate.
Principle 4 - Limiting Collection
Skylink Voyages will limit the collection of personal information to that which is necessary for the identified purposes and will collect this information by fair and lawful means.
Personal information which may fall under the policy may include but is not limited to:
3. Telephone number
4. Email address
7. Medical/Dietary Requirements
8. Credit card information
9. Emergency Contact
10. Personal Preferences for Hotel/Airline
11. Hotel Room #'s
12. Pre-assigned aircraft seats
13. Destination incident report information
14. Opinions as consensually given on questionnaires
15. Banking information
16. Language preference
17. Passport information
18. Frequent Flyer Number
Principle 5 - Limiting Use, Disclosure, and Retention of Personal Information
Skylink Voyages will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Skylink Voyages will retain personal information only as long as necessary for the fulfillment of those purposes, or as required by law. Skylink Voyages may disclose a customer's personal information to: * A third party for provision of any of Skylink Voyages products or services for which the information was expressly collected (including hoteliers, airlines, ground handlers) * A third party as required by law or emergency * A third party retained by Skylink Voyages to perform functions on its behalf.
Principle 6 - Accuracy of Personal Information
Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Principle 7 - Security Safeguards
Skylink Voyages shall protect personal information by security safeguards appropriate to the sensitivity of the information. These safeguards may include:
- Physical measures (locked filing cabinets, on-site security)
- Technological tools (database passwords)
- Organizational controls (staff training, confidentiality agreements)
Principle 8 - Openness Concerning Policies and Practices
Skylink Voyages will make readily available to customers and employees specific information about its policies and practices relating to the management of personal information.
Principle 9 - Customer Access to Personal Information
Skylink Voyages’s Privacy Office shall inform a customer of the existence, use, and disclosure of his or her personal information upon request and shall give the individual access to that information. A customer shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Principle 10 - Challenging Compliance
An individual shall be able to address a challenge concerning compliance with the above principles to Skylink Voyages’s designated privacy officer.
Skylink Voyages has put procedures in place to receive and respond to complaints or inquiries regarding our policies and practices relating to the handling of personal information. For inquiries or complaints, an individual may contact our privacy office as follows:
- Email: firstname.lastname@example.org
- Telephone: 514-842-6344
- Mail: 300-350 Notre Dame Ouest, Montreal, Quebec, H2Y 1T9
Attention: Privacy Officer
Additional information regarding the legislation can be obtained through the Privacy Commission of Canada's website at www.privcom.gc.ca or by calling 1-800-282-1376.